Job Description
Job Summary The Administrative Assistant, under the direction of the Associate Program Manager, assists Case Managers
with their day-to-day activities, as well assists throughout other areas of the program such as data requests,
as needed.
Duties And Responsibilities - Assisting with the Financial Assistance process, including tasks such as uploading receipts, logging cheque information, and completing cheque requisitions.
- Dealing with scheduling inquiries and appointment reminders.
- Participating in data integrity/file cleanup projects.
- Generating welcome letters and kit requests for new patients, if applicable.
- Cross functional collaboration with internal departments.
- When analyzing post visit reports, confirming if there’s a next appointment booked.
- Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing and filing.
- Helping with meeting minutes and agendas.
- Participating in processes relating to regulatory reporting requirements including reporting of adverse events and product complaints to pharmacovigilance team.
- Adhering to Bayshore policies and procedures.
- Maintaining confidentiality of client and corporate information and discussing same only with appropriate Bayshore personnel.
- Completing other administrative tasks to support the team, as required.
- Track specific data and information for pharmaceutical companies as required in CRM.
- Assist with conducting Vendor Qualification audits, if applicable.
- Act as the key stakeholders for contract agreement between Bayshore Specialty Rx and third-party clinics or pharmacies, if applicable.
- Track and coordinates schedule with third party clinics (or pharmacies), if applicable.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Participate in ongoing internal and/or external continuing education activities.
- Complete any other tasks as requested
Qualifications - College diploma in administration, or equivalent experience.
- Basic understanding of patient support programs and drug reimbursement is an asset.
- Call centre or customer service experience is an asset.
- Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconference scheduling, and web-based meetings.
- Proven ability to work independently or in a team environment.
- Strong sense of organization and attention to detail.
- Self-regulation of time management and the ability to multi-task and adhere to deadlines.
- Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment.
- Established high speed internet access from home office.
Primary Location ON-Mississauga
Job Tags
Contract work, Remote job, Immediate start, Home office,