Job Description

Position Summary

Reporting to the Administrative Manager, the Administrator is responsible for the process of data entry of customer information, time, materials, and sub-contractors to ensure timely invoicing to the customer through use of Sage Service Manager. This includes researching and documenting new processes for continuous improvement of the Work Order process. Working closely with Service leadership as an internal resource to the customer, this role ensures customers are invoiced quickly after work completion. This position will work with technical aspects and information, parts, and various teams to ensure our customers are 100% satisfied with the products and services EPLS Maintenance and Services provides.

Duties & Responsibilities

· Ensure the administrative team is supported in the North.

· Verify accurate data entry into work orders for proper labour, materials, and notations.· Optimize the proper job setup for correct billing information.

· Improve workflow for ease of financial reporting.

· Setup customers in Sage Service Manager

· Develop procedures for Contracts, and Standing Offer Agreements that have specific

pricing using Services and Price Lists in Sage Service Manager.

· Development of an Inventory system using the Inventory module in Sage Service

Manager.

· Update information for customer Sites to ensure proper information for billing and trades

staff.

· New employee setup and information into Sage Service Manager

· Develop a documented training and support program for Sage Service Manager, FieldPortal, and Customer Portal.

· Establish good relationships with customers.

· Generate monthly preventative maintenance work orders, both internal and external.· Receive customer requests, verify credit status, and obtain formal customer

authorization.

· Scan customer documentation and related forms to work orders.

· Ensure all closeout information is entered and attached to work orders to ensureseamless processing to invoice the customer.

· Upkeep of metrics by collecting data from Sage Service Manager

· Verify, investigate, resolve discrepancies, and take payment on customer's invoices.· Provide support to other accounting functions as directed.

· Other duties as assigned.

Qualifications

· High School diploma

· 1 to 2 years experience working in a trades-based service environment.

· Advanced proficiency with Microsoft Suite of products.

· Knowledge of Sage accounting or Sage Service Manager system an asset.

· Must be able to handle confidential information in an ethical and professional manner.

· Strong work ethic, positive team attitude, and customer service focus.

· Ability to respond appropriately in pressure situations with a calm and steady demeanor.

· Strong attention to detail and a high degree of accuracy.

· Able to effectively communicate both written and verbally.

· Highly conscientious, along with an energetic “can do” spirit approach to duties.

Job Type: Full-time

Salary: $43,000.00-$45,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Experience:

• Administrative experience: 1 year (preferred)

Work Location: In person

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