Job Description

Overview

• As a Support Specialist lead , you will play a crucial role in the System and Application maintenance area.
  
• You will lead a team of engineers/specialists in onshore/offshore model.
  
• Track & monitor the incidents progress, share the daily and weekly reports on the progress made to the customer management.
  
• You will provide support for multiple applications and have a better understanding of the design and architecture of the applications, which can help you provide support to the Production support team, our Stakeholders and TFA team on Daily Operations.
  
• You will also be involved and take responsibility for L3 incident Support, Annual BAU activity, Incident Release Management and Data and Security Patching.

Experience

• Overall experience of 10+ years in IT application support and maintenance
• Experience of leading a team of at least 10 -20 team members
  
• T echnical Expertise: Extensive experience in Java development with a deep understanding of software architecture and design patterns.
  
• Having good experience on Spring boot, Microservices design Pattern and architecture and follow best practices while developing services.
  
• Good to have struts knowledge.
  
• Having good knowledge of Azure cloud and CI/CD Jenkins pipeline & Data base concepts, follow best practice to write bug free code and have junit and TDD exp.
  
• Strong Team Player, Proven ability to analyze complex problems, think critically, and implement effective solutions. Continuous Learner: Demonstrated commitment to staying up to date with industry trends, emerging technologies, and best practices.

Responsibilities

• Lead and monitor the team of specialists/engineers in India.
• Mentor the team on the daily activities
  
• L3 incident support: Production bug /issue fixes, BAU - Development / improvement, Handling batch Job failures, log file analysis and recovery support.
  
• BAU Activity Annual event: Certificate and Password renewals /updates & Audit support.
  
• Day-to-Day operation support (Non prod): Data Extraction SQL creation to support Production support team.
  
• Incident Release Management (BAU items): Release Plan to PS team, CAB approval discussions, Post deployment support by performing application health check.
  
• Data and Security Patching.
  
• EOL (End of life) / Infra level task support (upgrades to DB, Java, WAS etc).
  
• Remediation (Storage / Memory / Application).
  
• Disaster Recovery (DR) Support.

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