Job Description

Associate Vice President, Business Management, Governance & Regulatory, Canadian Cards Payments, Loyalty & Personal Lending, Canadian Personal Banking Location Toronto, ON :

Work Location: Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

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Overview:

Reporting to the Vice President, Consumer and Business Cards, Product and Customer Engagement, the AVP Business Management, Governance & Regulatory is responsible for developing a strategic approach to operational excellence and Regulatory Compliance in CCP, L & PL

Key Accountabilities:

• Provide strategic and tactical guidance and oversight for Business Management, Governance & Regulatory for CCP, L, & PL
• Foster an effective, transparent culture of risk awareness, evaluate business strategy and activities against risk appetite, and provide timely insight into the business and industry landscape to enable effective oversight
• Responsible to ensure identified, assessed, and developed risk mitigation strategies to manage current and emerging risk exposures across all risk categories and all business areas
• Responsible for the design, implementation, and sustainment of controls within key processes and procedures
• Identify and utilize synergies under Business Management, Governance & Regulatory team to improve risk mitigation, identification, investigation, and remediation activities
• Own relationships with second line, BBDE operations, and 1B partners
• Decision maker for CCP, L & PL customers under review for GAML related transactions
• Represent CCP, L & PL in forums with key stakeholders (e.g., GAML) to provide updates on business risks and share knowledge
• Responsible for staying current with GAML industry trends affecting CCP, L & PL business and incorporating learnings into controls and processes
• Partner with Product and Journey partners to reduce risk and develop ongoing monitoring for risks
• SME within the business, providing ongoing feedback on best practices and learnings for product launches/changes
• Ownership of remediating regulatory/audit/self-identified findings
• Incident and issue management and remediation
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

Qualifications/Skills/Experience:

• An experienced AVP with proven ability to develop and implement an inspiring vision
• Previous experience with Credit Card products is required; Exposure to different facets of risk management is preferred
• Previous experience leading governance, regulatory, compliance or issues/incident management teams is required
• Demonstrates commercial angst and sound judgment
• A proven ability to effectively balance business impact, customer experience, and risk mitigation
• Knowledge of risk and control space, as well as CCP, L & PL Products and Journey Methodology
• Strong thought leadership with track record of reimagining / transforming business
• Proven ability in leveraging deep subject matter expertise to develop and deploy a vision and align others to that vision.
• Proven ability to manage and motivate a diverse group of professionals
• Strong people management skills with demonstrated experience in leading high performing teams
• Highly effective communicator who engages colleagues, business partners, external stakeholders, and employees
• Expert presentation and facilitation skills and expert interpersonal and leadership skills to facilitate working with senior management at all levels

Associate Vice President Profile:

Associate Vice Presidents (AVPs) at TD Bank Group contribute to the overall reputation of TD. As executives, AVPs help set the ethical, organizational and performance standard for the teams they lead and exemplify how an effective performance and development culture functions daily. An AVP is expected to guide thier team, collaborating as appropriate with TD partners, to deliver superior results in both the short and long term. AVPs promote adherence to TDBG's vision and purpose to be the better bank, and to enrich the lives of customers, communities, and colleagues. As part of the general management of their function, AVPs are accountable to deliver against TD's five shared commitments:

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement:

N/A.

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