Job Description

About:

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

CSN Champlain Auto Body is the #1 auto body shop in Dieppe, New Brunswick. We have been providing the residents of Dieppe with quality vehicle repairs for years. No damage is too major or too minor for the CSN Champlain team. Whether you scratched your car backing out of the garage or got into a serious accident, we promise to return your vehicle to its pre-collision state and beyond. You can trust us to get the job every time.

Summary

The role of the Appraiser/Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and proved clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory-researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Primary Objectives of the role

• Set reasonable expectations for customers and educate them about the repair process.
• Have a thorough understanding of estimating software, as it is essential for processing estimates.
• Locate assignments from insurers and understand the requirements. Familiarize yourself with assignment terms, such as LOU (Loss of Use), WP (With Prejudice), 43 endorsement, betterment, and deductible.
• Inspect vehicles throughout the repair process to ensure quality control and that all repairs meet client, insurance, and OEM standards.
• Gather any additional information that may be required from the insured.
• Review the vehicle with the customer to highlight damage related to the accident, as well as any non-claim-related previous damage.
• Photograph vehicle damages according to shop policy and insurer requirements, ensuring that the photos are high quality.
• Determine whether a vehicle is drivable or non-drivable.
• Assess if a vehicle requires disassembly for an accurate estimate.
• Write detailed estimates that capture all claim-related damage and research repairs to ensure compliance with OEM standards and procedures.
• Control costs for the insurer by selecting repair options first where possible and safe, and then sourcing parts effectively according to guidelines and shop policies. Quote sublets as needed.
• Ensure that proper dates are recorded in the estimating systems in real-time.
• Select the correct rate profiles in the system.
• Communicate effectively by updating both the insurer and the customer on important claim details, such as vehicle scheduling or any delays.
• Choose the appropriate parts for the repair and confirm model/trim level, price, and availability.
• Schedule sublets as required.
• Ensure that all invoices (for parts, sublets, rental, towing) are added to the file according to insurer guidelines, and track them using the management system for ease of tracking.
• Maintain accurate estimates throughout the repair process by accounting for supplements, part price changes, and any necessary communications to the insurer.
• Upload and monitor claims for approval.
• Aim to sell customer pay/third-party pay estimates with a goal of maintaining a batting average of 80% or higher.
• Send final supplements and bills to the insurer for approval within 48 hours post-delivery, whenever possible.
• Ensure that final authorizations are noted in the management system and that final amounts match for proper file closure.
• Conduct quality control to ensure that the final product is ready for delivery to the customer.
• Deliver the vehicle to the customer and explain the repairs as needed.

Requirements

• Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment) and knowledge of Information Security PIPEDA
• Utilize Mitchell Connect and Audatex software. Any other software, please add all that may be applicable.
• At least 3 to 5 years of experience working as a Collision Estimator
• At least 5 years’ experience with Mitchell Connect and Audatex at a proficiency level.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Valid Class 5 Driver's License
• Knowledgeable and be up to date in various Insurance “DRP” practices/guidelines.
• I-CAR training would be an asset

On-the-Job Exposure to the following elements: 

• Dirt
• Fumes
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

Benefits

Schedule:  

• Monday to Friday, 8AM to 4:30PM

What we offer:

• Career advancement.
• Competitive salary and performance bonuses.
• Comprehensive benefits package. RRSP matching.

Career Path: As CSN Champlain Auto Body continues to grow, other career opportunities may become available. 

Disclaimer:  This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Champlain Auto Body continues to grow.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve. 

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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