Job Description
The Offer
- Leadership Role
- Flexible working options
- Opportunity to make a positive impact
The Job
- Commercial accountability for a specified number of top, mid tier customer accounts in Japan.
- Primary Agency Sales point-of-contact for the accounts and represents the organisation to the customer and the customer to the organisation.
- Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.
- Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
- Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimisation, Project Management, Solution Consultants, Solution Developers and API support resource.
- Develop the correct account management ‘playbook’- ensuring rigorous account management practices.
- Critically the AM should be able to ‘talk the customer’s language’- translating Travelport’s currency of segments, PNRs, etc. into the customer’s language and business metrics i.e. conversion levels, return-on-trip, margin, etc and develop an account process that supports and reflects this.
- Ensure Travelport support resources are optimised to deliver the best customer experience.
- Build senior relationships throughout the customers organisation and play a strategic role in growing their businesses.
- Builds and nurtures business relationships with key decision makers.
- Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
- Maintains good relationships with all key individuals within a specified number of accounts and/or within a geographically defined territory
- Responsible for mapping customer requirements to Travelport’s products and services to grow the business.
- Develops strategies and orchestrates company resources to maximise sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.
- Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
- Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
- Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.
The Profile
- Educated to degree or equivalent.
- Experience in a business-to-business environment within the travel industry of Japan.
- Strong commercial skills, including ability to translate customer business requirements into definable actions by addressing the unique market environment of Japan.
- Excellent account/relationship management to create opportunities for business enhance within an account.
- Strong self-management skills for pipeline managements, updating sales database and reporting's.
- Proven sales leader - capable of negotiating mid-scale deals & interfacing at the most senior level within a customer.
- Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally involving business English skills and translation to/from English & Japanese. Possessing high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments.
- Will have a strong commercial understanding of the Travelport business model, core drivers & technology requirements.
- Will have a strong knowledge of the travel industry landscape of Japan including competitors and key players in the market
- Will have a strong functional/technical knowledge of Travelport platform.
- Will have a strong understanding of the Japan travel industry including, but not limited to; Consolidators, TMCs and OTAs
- Will have a high degree of numeracy and financial acumen.
- Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.
- Ability to assess/analyze situations, grasping complexities and identifying issues, applying sound judgement.
- Japanese native level, English business level – preferred TOEIC above 700
The Employer
Our client is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion.
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