Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Quality and Client Experience Advisor

What does a great Quality and Client Experience Advisor do at Fiserv?

The Quality and Client Experience Advisor at Fiserv will serve as a pivotal player in driving the success of multiple programs by combining program management and data analysis expertise. This role focuses on ensuring operational efficiency, strategic alignment, and continuous improvement within the programs. Collaborating closely with stakeholders from various departments, the Advisor will build client relationships, utilize data-driven insights to optimize engagement strategies, and uphold program objectives. Additionally, the role involves supporting Service Level Agreement (SLA) management across the FI Group to maintain compliance and deliver high-quality service.

What you will do:

• Assist in managing quality and client experience programs to ensure seamless execution of objectives.

• Collaborate with project teams to develop and execute program plans, timelines, and budgets for timely initiative delivery.

• Facilitate communication among cross-functional teams, clients, and stakeholders to manage expectations.

• Support SLA management by monitoring performance metrics and ensuring adherence to established service levels.

• Conduct comprehensive analyses of program data to identify trends, patterns, and areas for improvement, utilizing data for decision-making.

• Develop and present actionable insights through detailed reports and visualizations informing program strategy and operational adjustments.

• Create and maintain dashboards tracking key performance metrics, including SLA compliance, for ongoing evaluation of program effectiveness and impact.

Experience You'll Need to Have:

• 4+ years of program management, data analysis, or related field experience.
• Demonstrated project management and stakeholder engagement expertise.
• Strong analytical skills for interpreting complex data and generating insights.
• Exceptional communication skills for engaging diverse audiences.

Experience That Would Be Great to Have:

• Familiarity with financial technology products and services.
• Proficiency in data visualization tools and reporting software.
• Relevant certifications in project management (PMP preferred) or data analysis.
• Ability to thrive in a fast-paced environment and adapt to evolving challenges.

Salary Range

$87,500.00 - $150,200.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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