Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Patient Services Associate (PSA) is an integral part for a patient support program (PSP). This role will require the candidate to perform administrative/data entry support in order to complete patient enrollment, safety reporting, management of inbound/outbound communication and work in partnership with the PSP team to provide organizational support. The candidate will also be required to interact with patients and a network of health care professionals (HCPs) across Canada utilizing a variety of communication tools. This candidate’s excellent communication skills, critical thinking, and efficiency will be essential for their success. This role involves understanding and adherence to; provincial, corporate, divisional, departmental and program specific standard operating procedures to ensure the highest quality and continuity of client care.

Specific Responsibilities

Administrative responsibilities include and are not limited to:

• Provide cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports[daily, weekly, monthly, etc.], data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well)
• Ensure complete and high-quality data entry into our database systems
• Provide effective and timely management of inbound faxes and email communication
• Execute other ad-hoc administrative duties, as they are assigned
• Resolve routine questions and problems
• Process work, prioritize tasks, organize and plan to meet objectives in a timely and efficient manner
• Follow standard procedures to accomplish assigned tasks
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Request financial transactions to be processed based on communicated program guidelines
• Receive, record and report Adverse Events, as per program working instructions.

General Responsibilities

• Maintain exemplary cleanliness and organization of personal desk and common administrative areas
• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc.
• Participate in execution and documentation of test plans
• Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents
• Maintain program data accuracy through review of program documentation for completeness and consistency.

Key Competencies

• High School Diploma or equivalent
• University or Collage degree in Life Sciences, Communication or related field preferred
• Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related knowledge and administration would be considered an asset
• 1 to 2 years of experience in an administrative role is preferred
• Minimum of 6 months to 1-year experience in customer service
• Health care service is an asset
• Strong communication skills, written and verbal, in English and French.

Please Note: The duties, requirements and responsibilities listed above are intended only as an illustration of the various types of work-related tasks that may be performed regularly. The omission of specific statements of duties does not exclude them from the roles and responsibilities of this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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