Job Description

About Us:

Yellowstone Local is a staffing and recruiting agency dedicated to supporting the skilled trades industry. We connect high-performing talent with growing home service companies across the U.S. Our clients—leaders in HVAC, plumbing, electrical services, and beyond—depend on skilled professionals to help drive their business growth. At Yellowstone Local, we take pride in matching the right people with the right opportunities, ensuring long-term success for both our clients and candidates.

Position Overview:

We are looking for a Bilingual Spanish Customer Service Representative to serve as the first point of contact for customers, providing a warm, professional, and helpful experience in both English and Spanish. In this remote role, you’ll be responsible for answering inbound calls, responding to inquiries, scheduling appointments, and assisting customers with service-related questions.

The ideal candidate is fluent in Spanish and English, customer-focused, and able to manage a high volume of calls with accuracy and empathy. You’ll play a vital role in supporting our client’s brand, ensuring a smooth and pleasant customer journey from the very first interaction.

What You’ll Do:

• Handle inbound calls from English- and Spanish-speaking customers with professionalism and care

• Manage multiple incoming service calls efficiently, while maintaining composure and accuracy

• Schedule service appointments using the company’s booking or CRM systems

• Provide clear and accurate information about services, availability, and basic troubleshooting

• Ensure timely follow-ups and demonstrate strong responsiveness throughout the customer journey

• Resolve customer inquiries or route them to the appropriate department as needed

• Maintain detailed and organized records of customer interactions

• Collaborate with team members and follow communication protocols to ensure consistency and quality

• Perform other administrative or support tasks as needed

Why Work With Yellowstone Local:

• 100% remote role with flexible scheduling (depending on client needs)

• Work with respected brands in the skilled trades industry

• Training and support provided by both Yellowstone Local and the client

• Long-term growth opportunities available based on performance

What’s In It For You:

• Competitive hourly pay $7 - $10/Hour USD (Varies depending on experience level)

• Full-time (40 - 45 hrs/week, some weekends included)

• Client-specific benefits may be included depending on placement

What We're Looking For:

• Fluent in both Spanish and English (spoken and written)

• 2+ years of experience in a customer service, dispatch, or service coordination role

• Prior experience scheduling appointments and managing high call volumes

• Familiarity with home service industries such as plumbing, HVAC, or similar (preferred)

• Experience using tools like ServiceTitan, Housecall Pro, Google Calendar, and Gmail

• Comfortable working with VoIP platforms such as JustCall or RingCentral

• Friendly, professional phone presence with strong customer rapport

• Highly responsive, organized, and able to follow through on tasks

• Quick to learn new systems and adapt to remote work tools

• Must have a quiet home office setup with reliable internet and clear call quality

• Availability to work U.S. business hours; occasional weekends if needed

Please note: Due to the nature of customer interactions and voice tone preferences for this role, a female candidate is preferred. However, all qualified applicants are encouraged to apply.

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