Job Description
We’re looking for a Bilingual Customer Support Associate – Travel to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence.
What We Offer
Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary)
Schedule: 40 hours/week, rotating monthly shifts
Monday–Friday: 9 AM – 7 PM EST
Saturday: 9 AM – 5 PM EST
Location: 100% remote (anywhere in Canada)
Employment Type: Full-time contract, with the possibility of permanency after probation
Advantages
Remote Flexibility – Work from the comfort of your home, no commute needed
Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more
Performance Culture – Be recognized and rewarded for the quality of your work
Supportive Team – Work alongside experienced professionals who have your back
Continuous Learning – Stay sharp with evolving destination and product knowledge
Purposeful Work – Join a team that values collaboration, creativity, and integrity
Responsibilities
Handle client travel requests via phone, email, and chat
Provide expert advice on travel plans, documents, and safety requirements
Book and modify travel: flights, accommodations, car rentals, insurance, excursions
Troubleshoot issues and ensure clients feel supported from start to finish
Apply loyalty programs (cash and points)
Protect sensitive information and uphold privacy policies
Meet key performance metrics (quality, adherence, attendance)
Engage in ongoing training and team collaboration
Qualifications
3+ years’ experience in the travel industry (retail or leisure focus)
1+ year of customer service in a high-touch environment
Proficiency in Amadeus (GDS) is required
Certifications: TICO (mandatory) & OPC ( if based in Quebec)
Bilingual: Fluent in English and French, both written and spoken
Strong communication and multitasking skills
Ability to work independently and manage priorities
Technical Requirements: A stable wired internet connection (WiFi not recommended)
Summary
This role is more than support — it’s about creating experiences. If you’re travel-savvy, bilingual, and genuinely enjoy helping others, this is your chance to do meaningful work in a remote-first team that values quality, heart, and teamwork.
Apply online at
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more
Job Tags
Full time, Contract work, Remote job, Trial period, Rotating shift, Saturday, Monday to Friday,