Job Description

Job Overview
We are seeking a experienced Body Shop Manager to oversee daily operations in our collision repair facility. As the General Manager, you will oversee day-to-day operations of our facility - managing work flow and processes, and ensuring we meet performance, quality, and established customer service benchmarks. This role requires effective leadership skills to manage staff, ensure high-quality service, and maintain a strong working environment. The Shop Manager will report directly to ownership.

Duties

• Supervise and coordinate daily shop operations in a DRP focused collision repair facility, including scheduling and workflow management
• Implement and uphold streamlined process driven to maximize efficiency
• Lead, motivate, and develop a strong team of technicians, estimators, and admin staff to enhance skills and knowledge in collision repair
• Manage KPIs and DRP relationships - ensuring quality, productivity, and cycle time standards are met and exceeded
• Ensure all repairs are performed efficiently and meet OEM standards
• Coordinate scheduling, staffing, and reporting to meet all goals set by ownership
• Handle customer inquiries and resolve any issues related to services provided

Requirements

Experience

• Minimum 5+ years of collision facility experience in a managerial role
• Proven success managing DRP accounts and process - centric environments
• Exceptional leadership, communication, and negotiation skills
• Record of team building, conflict resolution, and employee development
• Strong time management and organizational abilities - thrive under pressure
• Strong ability to  multi-task, prioritize, and drive results in a deadline-driven  operation.

If you're ready to join a team that values passion and performance with strong industry partnerships, a modern facility, and environment built exceptional customer service; we encourage you to apply today.

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