Job Description

About us:

Softheon helps make healthcare more affordable, accessible, and plentiful. Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power what’s next in healthcare.

At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by over 100 health insurance carriers and having processed over 30 million enrollments since the Affordable Care Act's inception. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, and ACAP.

About the role:

The entry level Business Operations Analyst is responsible for monitoring, analyzing, and improving existing business operations. They will perform basic root cause analysis, support data collection, and gather documentation. They will analyze cross-departmental/cross-product business processes for efficiency, accuracy, timeliness, and completeness.

Within this role the Business Operations Analyst will assist with developing solutions to meet business needs and assist with business development tasks as needed. They participate in company meetings, share ideas to improve current business processes and increase profitability. They follow strict company procedures and report progress to the business operations manager.

They have excellent time management skills, communication skills, are self-motivated and have a strong attention to detail. They can write basic standard operations procedures.

Requirements

You will:

• Understand end to end business process and workflow.
• Monitor system performance using various tools to ensure all processes are performing as designed.
• Review ADO tickets and resolve or escalate issues identified by clients or internal staff.
• Document investigational steps and preliminary root cause analysis for product escalation.
• Self-manage completing assigned daily tasks.
• Communicate issues with product performance to Product Managers and track for resolution.
• Resolve exception escalations timely to meet client expectations.
• Monitor Service Level Agreement (SLA) metrics and resolve issues timely to ensure SLAs are met.
• Understand and perform standard operational procedures to ensure processes are accurate, timely and complete.
• Assist with testing by completing assigned test cases for client onboarding, open enrollment, and pre/post deployment.
• Proactively communicate and collaborate with Product Managers to define and solve issues.
• Write detailed reports based on your recommendations and communicate your findings (inwriting and through presentations) to upper management.
• Identify new opportunities, service improvements and cost reduction for continuous process improvement and scalability.
• Communicate complex data in comprehensible ways.
• Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.

You have:

• A Bachelor's Degree or higher in Business Administration, Economics, Computer Science, or Informational Technology with a GPA of 3.5 or higher.
• One to three years’ work experience required.
• SQL experience required.
• Proficient in MS Word, MS Excel, and Outlook.
• Experience working with and creating Standard Operating Procedures (SOP) documents.
• Exceptional critical thinking and problem-solving skills.
• Ability to investigate, analyze and automate solutions to resolve data patterns and trends in exception queues.
• Exceptional verbal and written communication skills.

Benefits

What we offer:

• Work from your home company with a one time home office stipend;
• Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability insurance, and parental leave;
• 15 days to unlimited PTO based on YOS plus 9 additional holidays;
• An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. We make recruitment hiring decisions based on each candidate's experience and skills. We value your passion to make healthcare affordable, accessible, and plentiful.

Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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