Job Description

Campground Manager- Bow Valley Provincial Park Location Bighorn No. 8, AB :

The Campground Manager is responsible for overseeing the daily operations of the campgrounds, ensuring a clean, safe, and enjoyable environment for guests.

This role combines the hands-on duties of a Campground Attendant with the managerial responsibilities of leading a team, maintaining facilities, and managing guest services.

The candidate will be a strong leader with excellent organizational and communication skills, capable of handling both the operational and guest service aspects of the Campground. The ideal candidate is organized, proactive, and has a passion for outdoor recreation and hospitality.

Duties and Responsibilities

Operational Management:

• Oversee the daily operations of the campground, ensuring all facilities are clean, well-maintained, and functioning properly.

• Perform hands-on duties, including cleaning campsites, maintaining vault toilets and comfort stations, selling firewood, and assisting guests.

• Ensure that all campground rules and regulations are followed by performing regular security walks and addressing any issues promptly.

Staff Supervision and Training:

• Train, and supervise campground staff, including Campground Attendants and other seasonal employees.

• Delegate tasks and responsibilities to staff, ensuring efficient and effective operation of the campground.

• Provide ongoing training and support to staff, ensuring they are equipped to perform their duties to a high standard.

Customer Service and Satisfaction:

• Greet and assist guests, providing information about campground facilities, rules, and local attractions.

• Handle guest complaints and issues with professionalism, working to resolve them quickly and to the satisfaction of all parties.

• Ensure a high level of customer service is maintained at all times, creating a welcoming and friendly atmosphere.

Maintenance and Safety:

• Oversee the maintenance of all campground facilities, including campsites, comfort stations, day-use areas, and garbage bins.

• Identify and address any safety hazards or maintenance issues promptly, ensuring a safe environment for guests and staff.

Security and Rule Enforcement:

• Perform regular security walks throughout the campground to ensure that rules are being followed.

• Address any issues related to noise, campfires and other campground regulations.

• Report any serious violations or safety concerns to management or appropriate authorities.

Key Qualifications

• High school diploma or GED

• Valid Class 5 driver's license

• Proficiency in MS Office suite, including Excel and Word.

• Supervisory experience considered an asset

• Current First Aid Level 1 (course will be provided for successful applicant, employment contingent on completion)

• Criminal Record Check (required prior to hiring, cost will be reimbursed, employment contingent on clear record)

• Flexible hours, including weekends, holidays, and evenings as required by the campground's operational needs. A routine schedule will be provided for successful applicants.

Core Competencies

• Superior communication skills with a focus on customer service and active listening.

• Strong organizational and time management skills, with the ability to adapt to changing priorities.

• Self-motivated and organized, capable of working independently and in a team environment.

• Reliable, eager to learn, and proactive in showing initiative.

Working Conditions

• Ability to lift up to 50 lbs.

• Interaction with staff, clients, and public

• Comfortable working outdoors in various weather conditions.

• Ability to walk or stand for extended periods.

  Benefits

  Inquire about staff accomodation

Job Tags

Holiday work, Seasonal work, Local area, Outdoor, Flexible hours, Weekend work,

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