CEM Engineer Job at Fidel Consulting KK, 東京都

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  • Fidel Consulting KK
  • 東京都

Job Description

Appealing points: 
  • Work on cutting-edge 5G technologies  Be part of trials and optimization efforts for features like Massive MIMO, VoNR, EN-DC, and beamforming in a live network environment.
  • Utilize your multi-vendor experience in a dynamic setting  Ideal for candidates familiar with Ericsson, Huawei, Nokia, ZTE, and Samsung tools and platforms in RF optimization projects.
  • Data-driven role with strong focus on analysis and troubleshooting  Leverage advanced tools (TEMS, Actix, Python, Power BI) for KPI optimization, field testing, and customer experience improvement.

Annual Salary: 8 Million and above

Job Responsibilities

RF Optimization – 4G/5G

  • Perform daily analysis of RAN KPIs (e.g., DL/UL throughput, VoLTE KPIs, CQI, RSRP, SINR, NR/EN-DC success).
  • Optimize coverage, capacity, and quality for LTE and NR cells/clusters by tweaking parameters, antenna tilts, and power settings.
  • Address issues like interference, call drops, poor SINR/RSRP, VoLTE quality , and mobility failures (e.g., handover success/failure, reselection).
  • Conduct PCI planning and conflicts resolution and TA tuning for 5G optimization.

New Feature Trials

  • Participate in validation and performance analysis of new vendor features (e.g., MIMO beamforming, EN-DC, DSS, CA, VoNR).
  • Collaborate with vendor R&D and planning teams to benchmark feature performance against KPIs.
  • Provide field testing support and report outcomes of A/B testing, parameter tuning , and coverage impact studies.
  • Document trial results and recommend go/no-go for feature rollout across the network.

Customer Complaint Analysis & Resolution

  • Investigate and resolve customer complaints using tools like NEMO, Probe, or Geo-Analytics platforms .
  • Perform site audits and on-field testing in complaint-affected areas.
  • Analyze logs and subscriber traces (S-TAP, XDR, MDT) to identify issues impacting individual or group user experience.
  • Interface with Customer Experience Teams and ensure complaint closures with proper RCA.

Tools and Data Analysis

  • Use drive test and post-processing tools:
    • TEMS Investigation / NEMO Outdoor / Genex Probe
    • Actix Analyzer / SwissQual / QXDM / Genex Assistant
  • Utilize planning and analysis tools:
    • Atoll / Planet / MapInfo / QGIS
  • OSS and PM counter tools:
    • ENM (Ericsson), NetAct (Nokia), M2000 (Huawei), ZTE U2020
    • STAP / Metrica / Ufone / Smartcare / ZenFI / ZenTools / Infovista
  • Work with Python , Excel Macros , Power BI , or Tableau for automation and reporting dashboards (optional/advanced).

Job Qualification: 

  • B.E./B.Tech in Electronics, Telecommunications, Electrical Engineering or equivalent.
  • 10 years of experience in RF Optimization for LTE/5G .
  • In-depth understanding of LTE (Rel-10 to Rel-14) and 5G NR (NSA/SA, Rel-15/16/17) .
  • Experience with VoLTE , EN-DC , CA , and Massive MIMO/Beam Management .
  • Hands-on with Layer 3 analysis and drive test KPI optimization .
  • Strong interpersonal, analytical, and troubleshooting skills .
  • Exposure to multi-vendor environments (e.g., Ericsson, Huawei, Nokia, ZTE, Samsung) is highly desirable.

Language Skills: Business level Japanese (N2 and above) and Business level English 

Company

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

Measures against passive smoking

No smoking indoors allowed

Job Requirements: English 2, 5G technologies, performance analysis, Electronics, Telecommunications, Electrical Engineering , RF Optimization, analytical

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