Job Description

Cloud Support Engineer (Network - KR) Description

Join our dynamic team as a Cloud Support Engineer (Network - KR) and immerse yourself in the world of cutting-edge technologies! In this role, you will provide vital support for Google Cloud Platform products and solutions, working closely with engineers and product managers to improve the product and ensure customer success.

Responsibilities

• Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work a 9 hour shift (1 hour break included) within a 24 hour shift cycle, Monday - Sunday, including public holidays
• Resolve end-users' technical issues
• Help companies create their applications and programs
• Advise the best solutions to meet user objectives
• Follow notification and escalation procedures
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Trainings and meetings with client

Requirements

• Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
• Familiar with web protocols ( TLS/SSL, DNS, etc.)
• TCP/IP networking protocol knowledge, troubleshooting of reachability, latency and throughput issues (TCP/IP, BGP, OSPF or IS-IS, IPv4/IPv6, VPN, NAT, ICMP, Ethernet switch or router configurations, etc.)
• Ability to read and understand code to reproduce customer problems
• Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
• Operating system knowledge of installation and configuration on Linux and Windows
• Native or fluent Korean communication skills and business-level English proficiency

Nice to have

• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience with PaaS, and IaaS technologies, Cloud Computing, Kubernetes cluster management
• Familiarity with level 7 and level 3 load balancers
• Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
• Background in ISP
• Business level Japanese a plus

We offer

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices

Life at EPAM

-EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities

-Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy

-We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail

-With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond

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