Job Description

Description Are you a customer service superstar who thrives in fast-paced environments? Robert Half is partnering with our client to find a results-driven and personable Contact Center Agent to join their team. If you excel at solving problems, managing inquiries, and delivering exceptional customer experiences, this role is perfect for you! Key Responsibilities: + Respond to inbound calls, emails, and chats to address customer inquiries, concerns, and requests efficiently and professionally. + Provide accurate information about products, services, and policies to customers. + Resolve customer issues by investigating problems and finding solutions or escalating them to the appropriate team when necessary. + Document customer interactions accurately in the contact center system to maintain detailed and organized records. + Follow operational procedures and guidelines to ensure consistent service delivery. + Handle high-volume interactions while maintaining a positive and empathetic attitude. + Contribute to the success of the contact center by meeting or exceeding individual and team performance targets. Requirements + Previous customer service or contact center experience preferred but not required. + Excellent verbal and written communication skills, with the ability to build rapport with customers. + Strong problem-solving and critical-thinking skills. + Ability to work in a fast-paced, team-oriented environment. + Proficiency with contact center software, CRM systems, and Microsoft Office Suite. + High school diploma or equivalent required; college coursework in business or communication is a plus. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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