Job Description

Requisition: 202500023S

Occupational Category (Staff Positions Only): Professional

Hiring Salary: Monthly-Staff

Department: Veterans Benefits Processing

General Requirements:

Bachelor's degree in a related field. One year of professional experience working with military organizations, Department of Veterans Affairs (VA), Department of Defense, Texas Veterans Commission ( TVC ), student services, or experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position/Usual Duties:

Performs semi-complex administrative work focused on the accurate and efficient processing of GI Bill® Certifications and Hazlewood exemptions. Provides foundational support for the Veterans Benefits Processing department to ensure compliance with applicable policies and regulations.

Primary Responsibilities (Staff Positions Only):

Processes GI Bill® Certifications and Hazlewood exemptions with attention to detail, ensuring all required documentation is complete and accurate. Communicates with military-affiliated students to assist in collecting and submitting necessary documents. Maintains and updates student files and records in accordance with university and regulatory standards. Resolves basic issues related to certifications and exemptions and escalates complex problems as needed. Assists in compiling information and generating reports for various levels of administration as needed, contributing to data-driven decision-making processes. Collaborates with team members to ensure timely and accurate processing of benefits for all eligible students. Works closely with Student Account Services and Student Financial Services to verify the timely and accurate payment of benefits through the reconciliation process. Stays informed on changes in federal and state regulations related to military benefits and implements them as necessary. Participates in training and professional development opportunities. Performs other related duties as assigned to support the mission and objectives of the Veterans Benefits Processing department and the university community.

About Sam Houston State University

About Sam Houston State University For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online. Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges th ... e university's significant commitment to service. Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston. SHSU is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. SHSU is committed to promoting a campus culture that embraces diversity and inclusion. The University acknowledges and values our responsibility to cultivate an equitable and inclusive environment where students, faculty, staff, and community recognize the benefits of collaboration and mutual respect through diverse identities and experiences. Member The Texas State University System

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