Job Description

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do

• Handle tickets, following support procedures and policies
• Communicate with customers via e-mail, following support procedures and policies
• Follow specified workflows for incident identification, escalation, resolution and closure
• Track and follow cases to ensure they closed in an efficient and timely manner
• Work towards reaching targets as set out by client statement of work as well as internal target
• Training will take place on-site in Athens, Greece. After training, the team will be working from home (in Greece).

What you will bring

• Superior written and verbal communications skills in Japanese
• Outstanding communication skills in English
• Ability to understand the main ideas of complex text on both concrete and abstract topics
• Ability to fluently interact without strain for either party.
• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
• High attention to details and follow through
• An effective team player who is able to also work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

What we offer

• Remote working position, in Greece
• Complete support to help you ease your relocation to Greece (we cover your, Visa,  flight tickets expenses, hotel accommodation, support with the house searching process ( all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas

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