Job Description
Customer Service Representative
Are you looking to grow within a dynamic team and contribute to the success of a leading company in material handling in Canada? Are human interaction and problem-solving at the heart of your motivation? Are you organized, resourceful, and bilingual?
Then we look forward to meeting you!
Join a company recognized for its expertise, offering a full range of services including equipment maintenance, parts supply, and specialized training, with several branches across Canada.
As a Customer Experience Representative, you will be at the heart of the action, providing direct support to potential clients via phone, chat, and online. You will play a key role in the sales process by gathering information and prequalifying leads to optimize their follow-up.
Competitive salary: ($52,000 to $57,000 depending on experience).
Job location: On-site, Saint-Laurent.
Hours: Monday to Friday, 40 hours, 8:00 AM to 4:30 PM.
Advantages
- Competitive base salary: ($52,000 to $57,000 based on your experience).
- Comprehensive insurance: including medical, dental, vision, short-term and long-term disability, and life insurance.
- Attractive pension plan.
- Opportunities for advancement and continuous professional development.
- Tuition reimbursement for any program or course of your choice.
- Provision of necessary work equipment.
Responsibilities
- Analyze and qualify customer inquiries before directing them to the appropriate service or sales representative.
- Log, track, and communicate customer interactions effectively.
- Follow up with leads and document the results of sales activities.
- Provide detailed information via phone, email, chat, or mail.
- Participate in internal training activities to deepen product and service knowledge.
- Make outbound calls and handle incoming sales-related calls.
- Perform any other tasks as needed by the company.
Qualifications
- Full proficiency in French and English, both spoken and written.
- Strong computer skills, with a solid knowledge of Microsoft Office software.
- At least one year of experience in a similar role. Experience in material handling equipment is a significant asset.
- Excellent communication and interpersonal skills.
- Proven ability in time management and building professional relationships.
- Ability to work independently while contributing effectively to a team.
- Initiative, autonomy, and problem-solving skills.
- Ability to multitask in a fast-paced environment with a strong sense of urgency.
Summary
Are you looking for a customer service position in Ville Saint-Laurent?
Human interaction and problem-solving are at the heart of your motivation?
You are organized, resourceful, and bilingual?
Don't miss this opportunity and apply today!
Looking forward to hearing from you soon!
Click "Apply Now" or send your resume to: pierce.ashton-kane@randstad.ca
Alternatively, you can contact me via LinkedIn at:
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more
Job Tags
Temporary work, Monday to Friday,