Job Description

We are looking for a motivated and enthusiastic Customer Service Representative to join our dynamic event marketing team. As an entry-level professional, you will serve as the first point of contact for clients and customers, ensuring smooth and seamless interactions during events and campaigns. If you’re eager to grow in a fast-paced, high-energy environment and want to be part of a creative industry, we want to hear from you!

Key Responsibilities:

• Be the first point of contact for clients and customers, answering inquiries, providing detailed information, and addressing issues related to events and services.

• Support event logistics and customer requests, ensuring smooth operations and a positive experience throughout events and campaigns.

• Quickly and professionally resolve customer concerns, ensuring high levels of satisfaction and maintaining strong relationships.

• Accurately document customer interactions, feedback, and requests in our system, ensuring follow-up and continuous improvement.

• Work closely with internal teams, including event planners and marketers, to facilitate seamless communication and execution.

• Uphold the company’s values and commitment to exceptional service, ensuring clients feel valued and informed throughout their experience.

What We’re Looking For:

• Customer-Centric: Passionate about providing top-tier service and ensuring every client has the best possible experience.

• Strong Communication Skills: Excellent verbal and written communication skills to engage effectively with clients and team members.

• Highly Organized: Ability to manage multiple tasks with precision and attention to detail, even under pressure.

• Adaptable and Resourceful: Thrive in a fast-paced environment and quickly adapt to shifting priorities and client needs.

• Team-Oriented: Collaborative spirit with a focus on achieving shared goals and ensuring the success of events.

Qualifications:

• High school diploma or equivalent (College degree is a plus, but not required).

• Entry-level—No prior experience in event marketing needed, though customer service experience is a plus.

• Positive attitude with a solution-oriented mindset, capable of handling pressure.

• Ability to resolve customer issues calmly and professionally.

• Basic computer skills, including familiarity with customer service software or CRM systems (a plus).

What We Offer:

• Competitive Salary with opportunities for performance-based bonuses.

• Comprehensive Training in event marketing and customer service techniques.

• Career Growth Opportunities within the company, with clear paths for advancement.

• Supportive Team Environment with a focus on collaboration and development.

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