Job Description

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways.

Customer Success Manager

Mission / Vision Image

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and leveling the playing field. They oversee a student’s journey with Crimson to help them achieve their goals and reimagine their future.

What are the main responsibilities for this role?

• Maximize student success through effective management of the student’s Crimson program (the crux of this service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
• Engage and collaborate with internal stakeholders to ensure student progress and provide impactful services to our client
• Be the main point of contact for clients, with an emphasis on parent liaison, and be the link between them and the wider Crimson team
• Advise the team on possible value add solutions to support our clients
• Provide the global team insights into local cultural nuances and demands
• Hold both internal and external stakeholders accountable for program progress and provide proactive updates as needed
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

What are we looking for?

• 1-2 years experience in customer service, project management or transferable role
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
• High level of resilience and ability to thrive in a fast-paced startup environment
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
• Outstanding organizational skills, with excellent written and verbal communication skills
• Collaborative, with an openness to give and receive feedback

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where productivity and outcomes are more important than clocking in and out
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• We care about our teams’ mental health and invest in resources to strive toward a sustainable working culture
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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