Job Description

The Operational Performance Metrics team translates business requirements into insightful reports and dashboards for a variety of internal stakeholders.  We provide the Business Intelligence (BI) and Data Driven Insights to track progress against goals projects process improvements and compliance.

This an individual contributor role that requires someone with strong data analysis and communication skills that can liaise with engineers product teams and senior leadership to capture a broad set of data inputs and report them succinctly to leadership regulators and various stakeholders throughout Visa. The scope includes a number of highvisibility timesensitive reporting responsibilities with a key focus on bringing transparency critical thinking and sound rationale to support discussion and decisionmaking at the executive level.

 

Essential Functions

• Assist in the delivery of Operational Metrics to internal teams bank and federal auditors and support the remediation of audit findings related to reporting processes.
• Support the completion consistency quality and timely delivery of outcomes to business stakeholders.
• Help define Key Performance Indicators (KPIs) that align with business objectives and assist in the aggregation of data and reporting of performance metrics across the Operations & Infrastructure (O&I) organization.
• Contribute to the development of solutions to capture metrics across various systems within the Infrastructure technology stack including metrics related to transaction loss and availability Incident Program and Change Management IT Disaster Recovery Data Center Performance and Program Management CMDB.
• Assist in defining requirements and translating business requirements to help design systems applications or process designs within Operations & Infrastructure (O&I) and other business organizations.
• Gain an understanding of business and technical terminology related to Continuous Improvement KPIs Metrics Dashboards Trending and Target Setting.
• Collaborate with Client Support teams to benchmark Visa services OLA performance and assist in performing risk analysis for SLAs and OLAs

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications
2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
Experience in large technology organization working in a reporting and business intelligence function
University Recruiting Only: Masters Degree without experience
Should have presentation skills especially in visualizing complex data into simplified insights.
Highly Adept at Microsoft PowerBI PowerAutomate and SQL. Experience building virtual agents
Flexible to adjust to changing needs and able to prioritize and execute multiple tasks.
Strong written and verbal communication skills. Comfortable presenting to leadership and skilled in storytelling with metrics.
Experience in assisting with largescale projects to refine deliverables for leadership consumption.
Experience combining datasets to derive meaningful insights regarding technology infrastructure footprint.
Experience analyzing creating proof of concepts designing developing and customizing reporting solutions and assisting engineers with their development.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 95200.00 to 134600.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime

Job Tags

Full time, Work experience placement, Local area, Remote job, Flexible hours,

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