The Role
A Digital Experience Designer is responsible for creating engaging and intuitive digital experiences for users. There will be a requirement to engage on a variety of digital platforms such as websites, apps, and other interactive platforms. The individual will have a background in user experience (UX) design, user interface (UI) design, and a keen understanding of how to create seamless and enjoyable digital experiences. They will collaborate with cross-functional teams to design and improve digital platforms that meet user needs and business goals.
In this role, you will have the opportunity to participate in:
User Research and Analysis:
• Conduct user research to understand user needs, behaviours, and pain points.
• Analyse and interpret user data to inform decision decisions. • Develop user personas, journey maps and user flows to guide design processes.
UX/UI Design:
• Design intuitive and visually appealing user interfaces for web and mobile applications.
• Develop wireframes, mock-ups, and prototypes to communicate design concepts. • Ensure consistency in design elements and user interactions across various platforms.
• Ensure designs are user-centric and aligned with brand guidelines.
Collaboration and Communication:
• Work closely with product managers, developers, and other stakeholders to ensure a cohesive design approach.
• Participate in design reviews and provide constructive feedback to peers. • Present design concepts and solutions to stakeholders and incorporate feedback.
Usability Testing:
• Plan and conduct usability testing sessions to evaluate the effectiveness of designs.
• Gather and analyse feedback from users to iterate and improve designs. • Implement changes based on user feedback to enhance the user experience.
Design Systems and Standards:
• Develop and maintain design systems, style guides, and pattern libraries
• Ensure designs adhere to brand guidelines and industry best practices. • Stay updated with the latest design trends, tools, and technologies.
Project Management:
• Manage multiple design projects simultaneously and meet deadlines.
• Work with project manages to establish timelines and deliverables. • Ensure all design deliverables are completed on time and meet quality standards
Mentoring and Leadership:
• Share technical and career experience with the team and the wider Product community.
• Collaborate with related parts of the business such as Product Design, Product Management, Application Security, Customer Experience, etc. • Demonstrate personal integrity and open communication.
• Demonstrate ownership in individual contributions and seek out way ways to improve team delivery.
• Positively influence a friendly, open culture of collaboration.
Continuous Improvement:
• Adhere to and implement continuous improvement processes.
• Ensure continuous learning to remain up to date with software development practices. • Stay updated with industry trends, emerging technologies, and best practices in digital design.
• Identify opportunities for improving user experiences and propose innovative solutions.
• Participate in design reviews and contribute to a culture of continuous improvement.
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To be successful in this role, you should have:
• Bachelor’s degree in design, Human-Computer Interaction (HCI), or a related field.
• Minimum 5+ years’ experience as a Digital Experience Designer, UX/UI Designer, or a similar role.
• Proficiency in design tools such as Miro, Figma, adobe XD, Research Tools, Behavioural data analytics tools like Fullstory, Hotjar, Mouseflow, or similar. • Strong understanding of user-centred design principles and methodologies.
• Excellent visual design skills with an eye for detail and aesthetics.
• Experience with prototyping tools and usability testing methods.
• Strong communication and collaboration skills.
• Ability to think critically and solve complex design problems.
• A portfolio showcasing your design and work process.
Preferred Qualifications:
• Experience with front-end development (HTML, CSS, JavaScript) is a plus.
• Familiarity with accessibility standards and guidelines (e.g., WCAG).
• Knowledge of Agile and Lean UX methodologies. • Experience working in a fast-paced environment.
Additional Information
This role is hybrid in-office and remote based out of our Vancouver office. As a global position, flexibility to take meetings outside standard working hours may be required.
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