Field Engineer Job at GE HealthCare, 静岡県 浜松市

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  • GE HealthCare
  • 静岡県 浜松市

Job Description

Job Description Summary

フィールドエンジニアは担当エリアにおけるフィールド業務全般設置点検修理保守請求業務等の作業を行い顧客満足度の維持向上に努め顧客と製品におけるビジネスの成長と利益を最大にする責任を持ちますまたフィールドエンジニアは担当装置における臨床的な知識も含む技術力向上に取り組みコマーシャルの提案を含む医療機関におけるヘルスケアサービスの効果的な運用をサポートしお客様からの信頼を獲得していきますまた担当営業と共闘してシェアゲインにサービスとして貢献していきます提携販売店と良好な関係を築きビジネスパートナーとして地域に根付いたビジネスの展開を行います

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

Job Description

職務内容

  • 病院内における医療機器画像診断装置の新規設置導入業務
  • 顧客装置の安定稼働を目的として保守点検および故障修復業務とそれに伴う請求等の業務
  • 顧客とコミュニケーションを行い顧客満足度の改善維持向上を行う
  • 顧客からのクレームを受け部内外関係者へ適切にエスカレーションを行い問題解決を図る
  • 業務を通じて発見された改善機会等について積極的に部内関係者と協議し改善を図る

  • 電気/ 機械系のフィールドサービス経験12年以上未経験者の場合は電気/コンピューター/ネットワークの基礎知識
  • 顧客に論理的に発生事象を説明できるコミュニケーションスキル
  • オペレーション改善を目的として自分の考えを持ち提案し実行する能力
  • マニュアルを読解し点検修理を正確におこなうスキル
  • 顧客サイトにて発生した問題に対して正確にエスカレーションし解決に導くことが出来る能力
  • 普通自動車免許

あれば好ましい要件

  • X線作業主任者資格
  • 英語力

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

Additional Information

Relocation Assistance Provided: No

Required Experience:

IC

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