Job Description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Part-Time Guest Service Agent.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What will you be doing?

• Ensures Hamptonality is a part of the everyday work culture
• Ensures compliance with all Front Office policies, brand standards, online training and procedures
• Welcome and acknowledge guests
• Anticipate and address guests' service needs
• Process all guest check-ins, check-outs, and create new reservations
• Secure payment; activate/reissue room keys following hotels policies and procedures
• Coordinate with Housekeeping to track room status and guest concerns
• Demonstrate and show knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
• Responsible for a cash float throughout your shift and ensuring it balances correctly at the beginning end of shift
• Stand, sit, or walk for an extended period of time
• Ability to assist guest with luggage and or deliveries with object weighing up to 50 Ibs.
• Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
• Maintain confidentiality of proprietary information
• Perform other reasonable job duties as requested by Supervisors and Managers
• Available to work varied shifts: days, evenings, weekends and holidays

What are we looking for?

• Valid BC Class 5 driver’s license 
• Previous hotel experience is an asset
• Commitment to delivering a high level of customer service
• Superhost training is an asset
• Good computer skills required
• Must be legally eligible to work in Canada without restriction

Perks:

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Hampton family!

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