Job Description

>>> Winter 2025/2026 Seasonal Position

Are you passionate about people? Do you have a can-do attitude? Want to be a part of a great team? Then the SkiJapan.com Guest Services Team is perfect for you!

We are seeking friendly, charming, efficient and smiley English and bilingual speaking staff (preferred, but not essential) to work within our Guest Services Team in Hakuba. You must have exceptional customer service skills with passion for dealing with people.

POSITION

Resort Representative / Driver

KEY RESPONSIBILITIES:

• Meeting/greeting guests in resort
• Safe driving of guests to and from village/resort accommodations on arrival/departure & for intra-village ski shuttles (5 to 20min driving distance)
• Providing guests with key local information & assistance
• Be able to work Christmas and New year period

ADDITIONAL RESPONSIBILITIES:

• Promoting activities such as snowmobiling & cultural tours
• Assisting guests with rental equipment set up
• Performing guest check-ins & check-outs based on information provided.

PREFERRED EXPERIENCE/TRAINING:

One of below experience helps our team

• Personal customer service experience (face-to-face)
• Travel/tourism experience
• Outdoor education or activity guiding
• Resort/seasonal work experience
• Ski or Snowboard experience

PERSONAL ATTRIBUTES:

• Responsible, energetic, confident, can-do attitude

• Friendly personality, can be a team member with manager
• Flexible with irregular work hours

LANGUAGE REQUIREMENTS:

• Needs to be English speaker, Business level or higher
• Other language skill are not essential, but welcome

DRIVING LICENSE

Must have one of below license

• Driving license issued from Switzerland, Germany, France, Belgium, Monaco, Taiwan.
• International Driving Permit (IDP)

Please note that it needs to be under The Geneva Convention on Road Traffic, not Paris or Vienna Convention. List of countries stated above link.

VISA:

• Working Holiday Visa required for this position.

List of countries can be found at below link

REMUNERATION PACKAGE:

Hourly rates will be discussed at interview

• Staff accommodation available
• Ski Lift pass (Refundable upon completion of contract with a clean disciplinary record and is based on the amount set by Skijapan)

EMPLOYMENT DATES:

• 25th November 2025 – 31st March 2026 (Full Season)
• 25th November 2025 – 20th February 2026 (Short-Term)

As with any seasonal work, hours and dates of work are snow and customer dependent. Please understand that you are required to be flexible with work dates and hours.

Start date and end date can be discussed at interview. We can be flexible.

WORKING HOURS:

Full time, 5-6 days per week

You will be contracted to work an average of 36-40 hours per week throughout the winter, though this will be higher in peak season (late-Dec to mid-Feb) and lower during quiet times.

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