Job Description

【Overview of Position】
Provide the first level of support for TUJ staff, faculty and students to ensure the best possible computing and audio-visual equipment experience and knowledge.

【Primary Responsibilities】
-Primary function of this position is the first level desktop support Help Desk
-Provide assistance to end users (students / staff / faculty) for printing, applications.
-Answer and prioritize incoming support tickets.
-Manage PC and Macintosh computer labs (Technical maintenance, Open/Close computer lab, Lab reservations)
-Provide audio-visual equipment support (Setup and supporting on microphones and camera for events, Troubleshooting and adjusting the AV equipment)
-Set up and regularly update all staff and faculty computers
-Contact vendors for support, repairs, etc. as necessary in Japanese
-Assist with IT or AV hardware installation on campus
-Create and update manuals
-Assign tasks to and manage our student worker team
-Other duties as assigned by management
-Solving issues in a timely manner
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In addition, we may request new hire training for 2 – 4 weeks in Tokyo. 【Qualifications & Experiences】
-Good verbal and written communication skills in both Japanese and English
-Japanese business level preferred
-Microsoft Windows 10 Enterprise support experience
-Understanding and experience in supporting Microsoft Office 365 applications (Word, Excel, PowerPoint, Access)
-MacOS experience/knowledge preferable
-Installation and troubleshooting experience with PC workstations, printers and basic network equipment
-Demonstrated problem-solving skills and customer service skills
-Creative, team player, self-motivated, and a self-starter
-Good attention to detail and punctual
-Professional appearance and attitude
-Understanding and experience in supporting IP phones
-Understanding of live streaming and equipment.
-Willingness to learn more about classroom AV equipment
-Experience with ticket tracking system

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