Job Description

Appealing Points:

• Bilingual Environment & Global Exposure : Work in a dynamic, multicultural setting where your English and Japanese language skills are highly valued, offering opportunities to collaborate across international teams and broaden your professional experience.
• Career Growth in IT & Financial Sector : Gain hands-on experience with advanced technologies like PowerShell and Office 365 while supporting critical IT operations within the financial industry — a great stepping stone for long-term career development.
• Customer-Centric & Impactful Role : Be the frontline hero of IT support by solving real-world technical issues and directly enhancing user experience, all while contributing to process improvements and internal system enhancements.

Annual Salary : 4 million and above

Job Description : 

• Serve as the first point of contact for customers seeking technical assistance
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in dedicated tools
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• To provide technical and IT support services to users
• Set up and install users workstations and devices

Qualification:

• Bachelor Degree in Computer Science, Information Technology or related discipline is preferred
• Good command of both written and spoken English and Japanese is mandatory
• 3+ years of experience providing level 1 or above help desk support in IT operations
• Excellent communication skills and customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Patience for dealing with difficult customer-service situations
• Excellent knowledge of Windows OS, Microsoft Office and Office 365
• Hands on experience with Powershell or Python is preferred
• Financial industry experience is preferred

Japanese languages : Native-level Japanese and business-level English required..

About Company

Established in 2000, The Group is one of the oldest and largest independent alternative asset managers in Asia, offering a global presence with local experience and expertise across a variety of investment strategies.

Job Requirements: Japanese JLPT N2, IT support, desk support , IT operation, Windows OS, Microsoft Office365, Python , English 2

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