Hotel Night Auditor Job at Extended Stay America Suites - St. Louis – Fenton, Fenton, MO

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  • Extended Stay America Suites - St. Louis – Fenton
  • Fenton, MO

Job Description

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you! Responsibilities:

  • Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
  • Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
  • Address guest inquiries about hotel services, amenities, and local attractions.
  • Handle reservations via phone, email, or in person, including individual and group bookings.
  • Process payments, generate invoices, and reconcile transactions at the end of each shift.
Qualifications:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Proven customer service experience with a strong guest-focused mentality
  • Strong customer service skills with a guest-focused approach.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Hospitality experience preferred but not required—applicants at all experience levels are welcome.
About Company: Extended Stay America Fenton-St. Charles

Job Tags

Local area, Shift work,

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