Job Description

Description:

About us:

University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residentialtenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children, and provides on-site property management services, as well as educational and recreational programming for tenant families.

Your opportunity:

Under the direction of the Residence Administrator, the Housing Assistant is responsible for assisting the Administrator in maintaining a positive quality of student life in the University Family Housing Residence. The primary responsibilities are to provide front-line customer service and to facilitate an open and easy flow of communication between all staff and contractors working at the residence.

The Housing Assistant communicates with various departments and serviceproviders on campus, such as Admissions & Eligibility, Campus Safety, Facilities & Services and Ancillary Services. The Assistant is responsible for apprising the Residence Administrator, Director of Residence and/or Operations Manager of any residence issues that may become a problem as well as deals with day-to-day issues as part of the overall function of the position

Your responsibilities will include:

• Responding to enquiries within the defined scope ofthe role and redirecting as appropriate
• Troubleshooting and resolving routine maintenance requests and liasing with facilities or maintenance staff to facilitate resolution of building issues
• Informing contacts of maintenance work, service interruptions and other urgent notices
• Analyzing administrative processes and procedures, and recommending changes for improvement
• Applying established standards when responding to emergencies
• Ordering supplies within establishedlimits
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years administrative experience in a customer service role, preferably in a residence environment.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Must have strong written and verbal communication skills as well as excellent customer service skills.
• Must be tactful, professional and objective in dealing with residents.
• Good judgment, discretion and a pleasant and helpful attitude are essential.
• Must be organized, with strong ability to multitask and meet deadlines.
• Must possess the ability to work independently as well as in a team setting.
• Must display a willingness to take initiative in solving routine problems.

Assets (Nonessential):

• Working knowledge of StarRez

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Possess a positive attitude
• Problem solver
• Team player

Closing Date: 03/17/2025, 11:59PM ET
Employee Group: USW 
Appointment Type : Ancillary Operations 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job Tags

Full time, For contractors, Immediate start,

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