Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Implementation Analyst do?

An Implementation Analyst plays a critical role in the success of new client implementations for Account Processing. You will be responsible for the installation of new products or product updates, technical product training, and client support throughout the implementation process. This role is essential in enhancing our clients' operational efficiency, helping them align with regulations, minimize risk, and gain new business insights with our comprehensive bank platforms.

What you will do:

• Perform remote and/or on-site software implementations and provide follow-up product support for Fiserv’s clients via telephone, email, and web-based contact channels.
• Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
• Thoroughly track, organize, and document all product implementation and support-related activities.
• Assist with the creation and maintenance of User documentation (hardware/software requirements, end-user technical information, internal procedures, etc.) as needed.
• Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies.
• Perform other duties as assigned.

What you will need to have:

• 2+ years of experience in customer-facing projects, client support roles, or the IT service industry.
• Basic understanding of data communications and LAN/WAN.
• Previous customer service experience.
• Degree in Computer Science, Management Information Systems, Information Technology or related field, and/or equivalent military experience.

What would be great to have:

• 2+ years of strong analytical problem-solving ability.
• 2+ years of experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments.
• Strong verbal and written communication skills for internal and client-facing interactions.
• Excellent follow-up skills and attention to detail.
• Ability and willingness to travel up to 10%, as needed.
• Occasionally required to work evenings and weekends.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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