Role: Infrastructure Consultant
Location: Mt. Laurel, NJ
Duration: Long Term Contract
Client Note : Looking for profile with these skill and make sure the candidate is not a Salesforce Admin
Wipro/ Oncourse Home Solutions
AWS (EC2, VPC, S3, CloudWatch, etc.)
Salesforce administration and integration
Databases (SQL, NoSQL)
Datadog or similar observability platforms
Cisco networking (switches, VLANs, routing)
Job Details:
Key Responsibilities:
Incident Management & Resolution
Lead and coordinate high-severity incident response and root cause analysis.
Facilitate technical war rooms and drive resolution across cross-functional teams.
Provide clear, timely updates to stakeholders and leadership during outages or critical issues.
Technical Leadership
Guide troubleshooting sessions involving AWS Cloud, Salesforce, databases, and networking infrastructure.
Analyze complex infrastructure issues and propose creative, actionable solutions.
Collaborate with vendors to evaluate options and recommend the best course of action.
Infrastructure & Cloud Expertise
Design and support scalable, secure, and resilient cloud infrastructure (primarily AWS).
Understand and troubleshoot across systems including:
AWS Cloud Services (Must have it)
Azure Cloud Service (Preferred)
Snowflake Cloud (nice to have)
Salesforce platform (Preferred)
Relational and NoSQL Databases
Datadog monitoring and observability tools
Cisco networking (switches, routing, connectivity)
Operational Excellence
Bring strong production support experience, including after-hours availability when needed.
Monitor system health and performance, and proactively address potential issues.
Maintain and improve incident response playbooks and escalation procedures.
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