Job Description

Job Summary 

We are seeking an IT Helpdesk Technician to join our growing team. This role combines helpdesk support, systems administration, and break/fix troubleshooting in a dynamic production and office environment. The successful candidate will provide hands-on and remote support to end-users, assist in the maintenance and administration of IT infrastructure, and help ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide first and second-level helpdesk support to end-users across the organization.
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripheral equipment.
• Perform break/fix repairs on hardware components as needed.
• Assist in systems administration tasks such as user account management, group policy updates, and server maintenance.
• Monitor and respond to automated system alerts and escalate issues as appropriate.
• Document issues, troubleshooting steps, and resolutions within the IT ticketing system.
• Support the setup, configuration, and deployment of workstations, laptops, and mobile devices.
• Collaborate with IT leadership and other departments to support IT projects and initiatives.
• Participate in after-hours on-call support rotation as needed.

Qualifications

• 2–4 years of IT support experience in a helpdesk, technical support, or systems administration capacity.
• Strong knowledge of Windows 10/11 operating systems and Microsoft Office 365 applications.
• Hands-on experience with Active Directory (user creation, group management, password resets).
• Solid diagnostic and troubleshooting skills for both hardware and software issues.
• CompTIA A+ Certification preferred; other certifications such as CompTIA Network+, MCSA, or similar considered an asset.
• Basic understanding of networking concepts (LAN/WAN, TCP/IP, VPN) is an asset.
• Exposure to tools such as Microsoft Intune, Autopilot, Meraki networking devices, or Fortigate firewalls would be considered an asset.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong customer service orientation with a proactive attitude toward problem-solving.

Working Location

This position is based in office in Markdale Ontario, day shift hours.

What We Offer

• Competitive wages
• Opportunity to grow with the company
• Excellent benefit package
• Generous performance-based bonuses
• Excellent pension package
• Active social committee
• Employee assistance program
• Group home and auto insurance
• Job stability (no layoffs)
• Subsidized lunches at our onsite Cafeteria
• FREE ICE CREAM!!
• We enjoy what we do, and we do it best

Disclaimer

The above statements are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time and as needed.

Only those applicants selected for an interview will be contacted.

No telephone inquiries, please.

Learn more about Chapman’s Ice Cream here and the way we make our ice cream

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