Job Description

To manage the team of call center staff and their supervisors, and driving operational excellence and efficiency in the delivery of services.

Description

* Be responsible for ensuring all service standards / KPI's are met and ensures the teams in each country are consistently following the correct procedures and processes.
* Coach, support and develop members of the team to ensure there is a collaborative team culture that is focussed on delivering the right service standards.
* Lead the performance of a team of direct reports, ensuring that performance is supervised appropriately in terms of productivity and behaviours.

Profile

* Displays maturity and strong leadership traits, ability to lead teams
* Familiar with CRM usage and managing call center agents.
* Takes initiative, demonstrates responsibility

* Operations Manager or equivalent experience at a highly-proficient level.
* Relevant operations experience applicants preferred

Job Offer

* Clear career path
* Competitve pay
* An opportunity for you to create the culture and work environment

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