Job Description

Position Summary

Under the direct supervision of the Supervisor, F&B Manager or Casino Shift Manager, this position is responsible for greeting and seating guests with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members This position may be performed in a restaurant, bar and grill, on a casino floor, in a bar, at a special event, or other areas. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Greet guests by name wherever possible
• Seat guests in accordance with seating chart, number of servers and fair distribution of tables, provides menus; advises guests of daily or weekly specials
• Assigns pager s and documents wait list according to departmental procedures and guidelines
• Explains how various menu items or beverages are prepared (if applicable)
• Assists with cleaning tables or counters; removes dishes and re-stocks when re quired
• Performs opening or closing duties as required
• Maintains accurate records, wait lists and reservations
• Answers telephone, directs calls to appropriate venue, checks phone messages and returns any calls required
• Ensures table availability through communication with bussing and serving staff; maximizes seating arrangements
• Processes guests take out orders accordingly including; entering order into the POS, applying an applicable discounts, accepting payment for order, packaging the order when it is ready ensuring all items, accessories and condiments are included & presenting the guest with their completed take out order when ready
• Performs cashier duties; counts cash float a t end of shift and processes the Cage and Audit drops according to stated procedures
• Breaks serving and bar staff in accordance with their detailed position descriptions when called upon in times of high volumes working as a team
• Liaises and communicates effectively with all appropriate operational departments
• Communicates effectively with guests waiting to be seated regarding their remaining wait time
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma; Post Secondary hospitality or hotel education an asset
• Minimum 1 year food and beverage experience
• POS experience
• Ability to successfully obtain a Criminal record check
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors; some exposure to verbal abuse, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

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