Job Description

is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

The world is changing. Manufacturing companies are shifting from selling products to delivering services, and we are at the forefront of this transformation. At Syncron, we empower leading organizations to enhance their service and after-sales operations by leveraging innovative technology and industry expertise. Our goal is to make the complex simple and drive success for our customers.

As a Project Manager, you will play a critical role in leading customers through successful implementations of Syncron’s service platform, working closely with cross-functional teams across the globe.

About the role

We are looking for a passionate Project Manager to join our Expert Services team in Tokyo, Japan. You will be responsible for delivering high-quality implementation projects, ensuring customer satisfaction, and driving business transformation through Syncron’s cloud-based solutions.

What would you do?

• Project Leadership & Execution
  • Partner with customer project managers to drive successful implementation projects, ensuring clear goals and measurable success criteria.
  • Lead cross-functional global project teams, including Solution Architects, Technical Leads, and Consultants, ensuring seamless execution.
  • Utilize Syncron's standardized project methodology to ensure efficiency, consistency, and quality in delivery.
  • Manage project scope, risks, change requests, and escalations, proactively identifying and resolving challenges.

• Stakeholder & Risk Management
  • Guide steering committees and key stakeholders through project lifecycles, ensuring smooth collaboration and alignment.
  • Identify, assess, and mitigate project risks in close coordination with Solution Architects and Technical Leads.
  • Serve as the main point of contact for customers, providing transparent communication and addressing challenges as a team.
• Project governance & Financials
  • Develop, track, and maintain project timelines, budgets, and financial performance (contracts, billing, percentage of completion, etc.).
  • Ensure proper resource allocation and capacity planning, in alignment with the Portfolio Manager.
  • Drive continuous process improvements to enhance project efficiency and customer experience.
• Collaboration & Customer success
  • Work closely with Customer Success Managers and Product Management teams to drive customer satisfaction and maximize business value.
  • Ensure seamless handovers from implementation to ongoing customer success management.
  • Advocate for customer needs and provide valuable product feedback to internal teams.
• Business Development and Growth
  • Identify upsell and cross-sell opportunities during project execution by understanding customer needs and challenges.
  • Act as a trusted advisor, helping customers maximize the value of Syncron solutions.
  • Support pre-sales activities, including scoping, estimation, and proposal development for new business opportunities.
  • Collaborate with the sales team to drive customer expansion and increase long-term engagement.

What we expect:

• 10+ years of experience in implementing enterprise software solutions, with at least 5+ years of hands-on project management experience.
• Proven ability to manage complex, multi-stakeholder projects with durations of 6-9 months.
• Strong customer focus with a track record of delivering measurable business outcomes.
• Experience in leading diverse teams across cultures and time zones.
• Excellent communication, stakeholder management, and leadership skills.
• Strong understanding of project financials, budgeting, and change management processes.
• Ability to travel globally when required for key project milestones.
• Fluency in business English and Japanese (verbal and written).

Preferred Qualification:

• Experience in Supply Chain, Pricing Optimization, or Service Lifecycle Management projects.
• Knowledge of the after-sales domain in industries such as automotive, industrial equipment, agriculture, or aviation.
• PMP, PRINCE2, or Agile (Scrum) certifications.

We offer:

• Be a part of a market-leading team driving digital transformation in Service Lifecycle Management and aftersales.
• Work with global customers and diverse industry-leading organizations.
• Grow your career with structured professional development and career progression opportunities.
• Work with cutting-edge technology and a passionate, collaborative team. 

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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