Job Description

Job Title: Restaurant Brand and Program Manager

Department: Food Service

Reports To: Director of Operations

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Position Summary:

The Restaurant Brand and Program Manager is a key contributor to the success of our restaurant operations. This role supports Field and District Managers in achieving operational excellence and works cross-functionally with corporate departments to ensure brand consistency and financial growth. The ideal candidate is highly organized, analytical, and capable of managing multiple initiatives that enhance restaurant performance, brand alignment, and team development.

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Key Responsibilities:

• Project Leadership:

o Be the Brand Expert for Quick Service Restaurants

o Lead and manage brand-specific and cross-functional projects that drive performance and strategic objectives.

o Develop and execute initiatives focused on sales growth, team development, and operational efficiencies.

o Support the rollout of new programs, policies, and brand updates to restaurant teams.

o Assist in the development of action plans based on financial performance and guest insights.

o Partner with operations leadership to develop and implement strategies to improve sales and profitability.

o Provide direct support to District Managers and assist in resolving operational challenges.

o Function as a liaison between field and store operations as well as corporate departments (Marketing, Finance, Training, Loss Prevention, etc.).

o Facilitate communication and training to ensure understanding and execution at the store level.

• Data Analysis & Reporting:

o Analyze and verify pricing data related to food costs and menu engineering.

o Create and maintain performance dashboards and reports on key performance indicators (KPIs).

o Use data to identify opportunities for cost control and revenue enhancement.

o Monitor retails and promotions and provide recommendations to align with financial budgets

o Provide reporting based on department initiatives to improve and maintain operational standards

• Other Talent and Skills:

o Capability to deliver on time results with high levels of accuracy

o Highly organized and process driven with exceptional follow-through abilities

o Desire to be a part of a growing and evolving culture

o Flexibility to adapt and succeed in a rapid pace environment

o Ability to think outside the box

o Ability to navigate and resolve business issues, ensuring the correct brand principles are applied

o Willingness to evaluate, troubleshoot, and implement long-term process and efficiency improvements

o Assist in supporting other team members, through teaching and collaboration

o Ad-hoc requests from management as needed

o A desire to never settle for the status quo; consistently thinking how to add more value to Refuel

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Qualifications:

• Bachelor’s degree in Business, Hospitality, or a related field preferred.

• 3–5 years of experience in restaurant operations or brand/program management, preferably in QSR or multi-unit concepts.

• Strong analytical skills with proficiency in Microsoft Excel, PowerPoint, and data visualization tools.

• Proven project management experience and ability to lead cross-functional initiatives.

• Excellent interpersonal and communication skills.

• Ability to travel as needed to support field operations.

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At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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