Job Description

Job ID: 57767

Job Category: Finance, Accounting & Purchasing Audit, Compliance & Inspections

Division & Section: Toronto Shelter and Support Services, Program Support

Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6

Job Type & Duration: Full-Time, Permanent 

Salary: $94,905 - $128,386

Shift Information: Monday to Friday, 35 hours per week 

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 14-Jul-2025 to 28-Jul-2025

To provide support to management through the application of risk management principles/practices that fosters the innovation and continuous improvement in Toronto Shelter and Support Services (TSSS). The Risk Management Officer will support and engage in activities that identify underlying system factors contributing to risks, offering and/or implementing mitigating strategies. 

Major Responsibilities:

• Performs reviews related to compliance with financial, program, and operational business risk management.
• Support the coordination of all elements within business continuity to address evolving needs, and identifying, developing contingency plans designed to ensure continued service delivery.
• Conducts research into assigned area ensuring that such research considers developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Conducts business process and internal controls reviews and develops recommendations and controls to identify and minimize reoccurrences.
• Conducts periodic field reviews to determine adherence to standardized policies and procedures, timeliness, completeness, and analyzing findings to evaluate and makes recommendations required to improve monitoring and service delivery as required.
• Conducts special projects and investigations, including the investigation of alleged fraudulent activities involving both internal and external stakeholders.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements, including from risk assessments, Business Continuity Plans and recommendations from Accountability Officers.
• Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigations of a confidential nature.
• Prepares reports for senior management in the area of operational reviews, recommendations on changes in business methods and processes including appropriate staffing levels, resources allocations, etc., policy recommendations and statistical analysis.
• Provides subject area expertise and consultation to divisional staff on risk management processes/issues pertaining to compliance and operational risk.

• Completes assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance.
• Applies knowledge of applicable acts, related legislation, and Divisional policies and procedures when planning, designing and implementing risk management strategies and when conducting reviews and audits.

Key Qualifications:

1. Post-secondary education or the approved equivalent combination of education and experience.
2. Experience with applying Risk Management methodologies to develop and implement strategies, preferably in a public sector context.
3. Experience performing financial, operational, and compliance reviews as well as evaluation of programs and services.
4. Experience conducting research to identify trends, to collect data, carry out statistical analysis and make recommendations.
5. Knowledge of business process analysis / review; program evaluation / review; audit/compliance processes, practices and principles; modern risk management principles and methodologies to ensure accountability and stewardship of resources and support achievement of organizational objectives.
6. Strong analytical and problem-solving skills to identify and create collaborative Division-wide solutions.
7. Strong customer service orientation to collaborate with internal stakeholders and establish work plans that meet mutual objectives.
8. Excellent interpersonal and communication skills to liaise with internal stakeholders, and to facilitate training/ education and provide direction to management clients.
9. Ability to work in a multidisciplinary setting, both independently and within a team setting, with competing deadlines and priorities.
10. Knowledge of Microsoft Office products to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint), as well as other relevant application products to create work process materials (e.g. MS Project, Visio) and SAP.
11. Knowledge of the Ontario Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), relevant City by-laws, and any other provincial or federal legislation pertaining to a municipal environment. Program) and other inter related legislation.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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