Job Description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Title: Risk Operations Analyst

Location: San Jose CA, 95002

Duration: 6 Months

Job Type: Contract

Work Type: Hybrid

Shift: 8.00AM-5.00PM

JOB DESCRIPTION:

• As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements.

• This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.

We'd love to chat if you have:

• 1-3 years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services

• Strong data analysis and investigative skills

• Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations

• Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity

• Possesses excellent organizational and time management skills must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines

• A proven ability to learn and adapt to new processes and follow standard operating procedures

• Excellent problem solving skills

• Thrives in a fast pace environment

• Independent decision maker with the ability to confidently back up actions

Expected Outcomes

• Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure

• Contact customers as needed regarding missing documentation or clarification about verification documents

• Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs

• Keen eye to detecting red flags and making good judgment decision with minimal supervision

• Identify, research and highlight trends relating to risk management

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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