MEADIAsolutions is looking for a new Full-Time (36 - 40 hours/week) retail sales associate to work at our store in Whitehorse. Position can start part-time and move to full time in future. We are an Apple Premium Service Provider with an aim to provide superior customer service. This job involves product demonstration, customer training, sales, and keeping up with the latest products and accessories to ensure we find the best solutions for our customers. Compensation will depend on your experience. This role is ideally suited to individuals who are outgoing, enthusiastic, tech-savvy and possess a passion for providing great customer service.
This position is responsible for selling products and services, creating service request orders and completing basic diagnostics, building and maintaining successful relationships with customers, and performing store operations. Training will be provided but a keen interest and/or experience with Apple technologies is an advantage.
Responsibilities and Duties
Greets all customers, identifies their needs and helps them select appropriate products and services, making additional suggestions as appropriate
Enjoys demonstrating products, their features and benefits
Provides support and troubleshooting for customers as required
Handles customer service complaints as required, and informs Store Manager of any customer service issues
Keeps informed about merchandise carried, new products, manufacturers, costs and prices
Enters transactions using POS and credit card terminals
Ensures inventory is invoiced completely and accurately
Follows up on customer back orders and shipments
Maintains merchandise displays and preserves the presentable condition of assigned areas
Assists with pick-ups, deliveries, and errands as required
Qualifications and Skills
Excellent English (written and oral proficiency)
Computer knowledge: Mac OS, iOS devices, email, and Internet
Apple computer and accessory product knowledge an asset
Confident in making decisions and able to demonstrate strong problem-solving skills
Excellent customer service skills
Time management skills, able to prioritize, capable of working under pressure
Able to work independently as well as part of a team.
High school completion required
College diploma, technical program, or undergraduate degree an asset
1 to less than 7 months sales and customer service experience required
Please e-mail your resume and cover letter to [email protected]
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