Are you passionate about safety and security and seeking opportunities to become a part of the exciting, hard-working, and growing team of security professionals?
JOB SUMMARY - What will you do?
Under general supervision of and reporting to Director, Crossing Guard Division, the Service Delivery Manage r is responsible for providing day to day support to the operations of crossing guard program.
Specific Duties
Plan, coordinate and monitor all day-to-day activities in collaboration with the team and respond to/investigate and resolve operational issues
Maintain Crossing Guard schedules to ensure the provision of sufficient, qualified, properly trained/certified personnel to perform the required services
Establish standardized, formal processes and procedures and review on ongoing basis
Establishing and implementing a system of monitoring, auditing, tracking, recording and reporting service delivery performance/quality assurance against established Key Performance Indicators (KPI's)
Provide coaching, support and guidance to all divisional support & front line staff
Conduct ongoing evaluations to ensure performance standards are met on a regular basis.
Training new and existing crossing guards as required
Enforce operations policies and procedures in a fair and impartial manner.
Preparing and reviewing non-conformance reports for all incidents, complaints or deficiencies discovered that affect the delivery of service
Attending and participating in Security Meetings, operational coordination meetings/briefings and any other security working groups/committees established
Make recommendations for improvement to increase the effectiveness of the service delivery of the overall crossing guard program
Assist with planning & coordination of engagement and retention programs for the crossing guards
Lead and participate in townhall meetings on a regular basis
Participating in HR and Administrative functions such as recruitment, discipline, training and skills development
Closely work with the Operations Support Team to create/adjust schedules to ensure contractually obligated services are met
Identify, develop, and pursue new business opportunities across target markets.
EDUCATION, SKILLS & EXPERIENCE - What you will bring?
Hold a valid Ontario G-class license with a clean abstract.
Bilingual (English and French)
Minimum 3 years of supervisory experience in the security industry.
Excellent written and verbal communication skills.
Demonstrate proven supervisory/leadership skills
Demonstrated ability in preparing and maintaining clear, concise, and legible security reports and detailed records.
Highly developed interpersonal and customer-service skills, including conflict resolution, problem-solving, decision making, situational assessment and communication skills
Must be willing to travel to different crosswalks in the assigned zone (approximately 50% of time)
Articulate, professional and able to communicate in clear, positive manner with clients and staff
Must be able to complete police vulnerable check.
Why become a part of Synergy family?
We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.
Perks we offer:
We are all about our people and we show it!
Competitive pay and comprehensive benefits
Responsive management team
We offer industry leading training programs at no cost.
Accommodate to your flexible schedules.
Continuous coaching and support
Promote diversity through employee engagement
Provide growth and development opportunities
Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.
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