Job Description

Role responsibilities

Solutioning activities:

• Support sales members in finalizing requirements with the customer or customer’s customer

• Work with our offshore delivery team and explain proposed solutions to the customer

• Validate pricing with sales and provide suggestions

• Act as the primary solution owner for the customer or partner

• Prepare presentations and documentation in consultation with the offshore team

• Act as the technical bridge between offshore and customer

• Generate additional business from existing customers

Project / program management includes the following responsibilities:

• Project planning

• Documentation

• Scheduling

• Presentation

• Team management

• Organize and host meetings

• MoM and action list

• Stakeholder engagement

• Resolve conflicts

• Track progress

• Reporting

Key skills required

For data center:

• Good understanding of IT infrastructure in data centers (e.g., server, storage, middleware, cloud – not network specific)

• Experience in leading datacenter implementation and operations teams

• Datacenter project management

• Understanding of managing both on-premises and cloud data centers

• Cloud migration experience is an advantage

• Experience managing global datacenter engagements

• Excellent communication and articulation skills

• Experience managing large datacenter operations transitions

• Ability to estimate effort for large datacenter programs

• Strong understanding of ITIL processes

• Experience managing large datacenter operations and implementation teams

For DWP (Digital Workplace):

• Understanding of DWP technologies like PC, Active Directory, Exchange, Citrix, etc.

• Experience managing large end user computing (EUC) programs

• Understanding of asset lifecycle management, DaaS, etc.

• Strong understanding of ITIL processes

• Experience with user experience management tools like Nexthink, 1E, or other DEX tools is an advantage

• Understanding of patch management activities

• Experience managing Service Desk and EUC transitions

• Experience managing large EUC operations teams

Basic pre-requisites:

• Bilingual (fluent in both English and Japanese)

• Offshore or multi-location delivery experience

• Business development or solutioning experience is a plus

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