Job Description

Position : IT Technician

Location : Whitehorse, Yukon

Duration : Full-time

Wage : Commensurate with experience

Total North Communications is seeking an individual to join our team! This individual would be responsible for providing services and support to our IT Managed Services client base located throughout the Yukon. Includes preventative and unscheduled maintenance, as well as network support for multiple technologies.

Our ideal team member would be organized, pay attention to detail, responsive, self-motivated, willing to learn, professional and team orientated.

Responsibilities of this position, not but limited to:

• Tier 1-3 remote support for network connectivity, wireless access, general IT related issues, satellite services
• Onsite support for clients including servers, desktops and printers, phone systems and networks
• Perform backups both onsite and to the cloud for clients
• Remote maintenance for satellite customers including connectivity, content filtering, email and VoIP platforms
• Secure networks utilizing next generation firewalls, anti-virus and proactive monitoring
• Assist clients with adds, moves and changes for a variety of phone system platforms
• Client training as required
• Accurately complete all paperwork and maintain records of work done
• Follow company rules, policies and standards regarding Health, Safety and Environment
• Some travel may be required
• Other related duties as assigned by manager
• Complete network and phone system cutovers including customer engagement, project planning, post installation documentation
• Ability to be on rotational on-call schedule

Requirements of this position:

• Experience with wired and wireless LANs
• Cisco Networking, Voice, Wi-Fi. Cisco certifications are a bonus (CCNA, CCNA Voice)
• Microsoft Server, Exchange, Office 365. MS Certifications are a bonus (MSCE)
• Experience working on VoIP technology and IP Phone systems
• Experience working with terrestrial networks is a bonus
• Experience providing support for client/server environments
• Ability to adapt to and learn new technologies
• Customer service oriented
• Class 5 driver’s license with a clean driver’s abstract
• Proficient in written and spoken English and Excellent communication and interpersonal skills
• Attention to detail
• Ability to work in a group or alone to meet tight deadlines

Total North Communications has been providing services in Canada's North for over 50 years. Some of the benefits we offer include:

• 3 weeks starting vacation. Plus, 2 additional paid weeks off over the Christmas/New Years break/per year
• 8 Sick days/per year
• 5 personal days/per year
• Company matching RRSP program
• Health/dental group benefits program
• Annual fitness and tool allowance
• Year end company profit sharing
• Semi-annual company events

If you feel you could be a good fit for this position please apply to [email protected] .

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