Job Description

Description

Senior Bilingual Order Fulfillment
1 YEAR CONTRACT- good chance of going perm!!

Location:   Mississauga, ON-HYBRID 3 days from office 2 days from home
Hours:   Monday - Friday 8:30am – 5:00pm
Salary: Up to 78K

Company:

Our client is a well-established company in the food industry. They are currently looking for a Senior Bilingual Order Fulfillment Specialist to join their dynamic team in a hybrid capacity.

PERKS

• A great team environment with tight knit staff
• Stable and Solid company with growth potential
• Not a call center, very low calls mainly emails

Basic Purpose:

Reporting to the Manager, Customer Service, the incumbent will be first line contact and will provide support to all customers in placing orders and handling inquiries both internally and externally. The incumbent will be responsible for efficient and accurate entry of all orders into the SAP system and will work very closely with various departments to ensure complete customer satisfaction.

Responsibilities

Key Responsibilities and Activities:

• Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I. and C.I.M.S.
• Ensure efficient and accurate input of orders into SAP using several parameters including inventory data, logistics and customer specifications.
• Monitor and follow-up on outstanding orders.
• Handle all other customer requests: samples, orders, product information.
• Write QNOTES when required.
• Maintain open communication with all external and internal customers at all locations.
• Liaison with customers, sales, dispatch, and order coordinators to ensure timely and accurate delivery requests.
• Routinely involved in product delays

Qualifications

Selection Criteria / Requirements:

• Bilingual in French/English at a professional level (spoken and written)
• Minimum 5 years of Customer Service/Product Order Management experience
• Must have SAP experience
• Sales Force and EDI are an asset
• Adept in resolving problems and troubleshooting.
• Proven ability to multi-task
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office
• A BA is not required but a background (diploma) in Business is the preferred
• Multitasking
• Continuous improvement, a solution provider
• Heavily involved in product allocation, inventory management, high amount of problem and solution-based activity
• Needs for high accuracy, attention to detail, mathematical skills is equally important

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