Role Overview: Seeking an experienced bilingual Global Project Manager to lead the rollout of the ServiceNow ITSM tool across 5 regions, covering nearly 200 sites, 38,000 users, and over 50,000 devices.
Key Responsibilities:
∙ Manage end-to-end global rollout of ServiceNow ITSM
∙ Coordinate with regional and global stakeholders
∙ Ensure successful implementation of modules including:
o Incident Management
o Service Request
o Problem Management
o Change Management
o Knowledge Management
∙ Track progress, manage risks/issues, and deliver within timelines
Requirements:
∙ Proven global project management experience
∙ Strong experience with ServiceNow ITSM modules listed above
∙ Excellent communication and coordination skills
∙ Bilingual: English and Japanese (business level or higher)
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