Job Description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

As a Site Reliability Engineeringteam member, you will be responsible for being a practitioner for the physical hardware configurations and virtualization solutions across Medavie. This role will ensure that all best practices are encouraged, adopted, and applied to the Medavie infrastructure and development projects of all types. This will be achieved by learning, adapting, and encouraging new processes and technologies throughout Medavie IT. This position is within the Medavie Shared Services IT team and will be working with IT staff across Medavie Inc., Medavie Blue Cross, Medavie Health Services, and our partner Blue Cross organizations.

At Medavie, a Site Reliability Engineering team member will also be responsible for learning and supporting the shift towards DevOps practices including the automation and implementation of routine maintenance tasks of our physical and virtual environment, support and troubleshooting issues on our server infrastructure, operational and project-specific solutions for internal objectives, and other routine and emergency tasks.

This role will also ensure continuous support of implemented technologies including, and not limited to, on-call rotations, patching, after-hours implementation, and application development team support. This role shares focus between 1) physical hardware and virtualization and 2) containerization and automation. The successful candidate will have experience in managing physical server installation and configuration (ie. 'rack and stack'), the development or implementation of DevOps pipelines, specifically in the deployment of critical virtualization and maintenance solutions, and with virtualization solutions such as VMware and Hyper-V.

Key Responsibilities

• Supports the design, development, and documentation, of the deployment management policy, process, and some procedures
• Supports the assessment, analysis, planning and design of release deployment packages, including assessment of risk and audit compliance
• Contributes to the availability management process and its operation. Performs defined availability management tasks
• Ensures that services and components meet and continue to meet all their agreed performance targets and service levels
• Work with Unix, Windows, Platform Engineering, Network, Database, and other infrastructure teams to implement end-to-end solutions
• Ensure monitoring and self healing strategies are implemented and maintained to proactively prevent client disruptions
• Leverage and implement virtualization and infrastructure for repeatable delivery and highly available client solutions
• Respond to service requests, interact with internal teams, provide technical support, and provision the necessary server infrastructure services and components for various projects

EXPERIENCE & QUALIFICATIONS

Education: University degree or college diploma .

Experience Requirements:

• Minimum 5+ years in a datacentre operations/system administration role.
• 2+ years of experience working with physical hardware in a datacentre (servers, networks and cabling, storage).
• 5+ years of experience with virtualization solutions, including VMware vSphere.
• 2+ years of experience with server administration (Windows and Linux).
• 3+ years of experience in datacentre management and disaster recovery solutions/technologies.

Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

What's in it for you?

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success. What we offer:

• Permanent full-time position with opportunity to grow in a well-established organization
• Flexible work arrangements and emphasis on work-life balance
• Remote and hybrid work options
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
• 100% employer-matched Defined Contribution Pension Plan• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .

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