Job Description

Description and Requirements

As an active member of TELUS International, you will be in the heart of a major TELUS transformation program supporting it as a Software Delivery Manager.

Responsibilities:

• Manage software development projects and ensure they are delivered on time and within budget. Represent the software development team to external teams, stakeholders, and customers.
• Communicate effectively with team members, customers, and external parties.
• Demonstrate empathy towards team members and their concerns.
• Provide leadership to the team and inspire them to achieve their goals.
• Develop a vision for the team and work towards achieving it.
• Make sound decisions that benefit the team and the company.
• Negotiate effectively with external parties to achieve favorable outcomes for the team, the program and the company.
• Follow up with team members and external parties to ensure that commitments are met.
• Possess strong operational skills to ensure the team's objectives are met. 
• Encourage team members to work without feeling pushed, creating a positive work environment.

Required skills:

• Experience as Software Delivery Manager (1+)
• IT PM proven experience
• Experience planning and leading projects - all project phases (4+)
• Experience leading IT Projects of any kind - Infrastructure, Transformation, Application Development (5+)
• Microservices experience like GCP, AWS or Azure (AWS is preferred)
• Knowledge of Google Spreadsheets including capabilities to produce presentations and data models including analytical tools (formulas, VLookUp, charts, graphs and pivot tables) (2+)
• Demonstrated analytical, consulting, negotiation and problem-solving skills (2+)
• Demonstrated experience producing and maintaining project documents and processes (3+)
• Bachelor’s degree in Computer Science, Computer/Software Engineering,
• Information Systems or Applied Mathematics, or equivalent education and/or experience.
• Ability to clearly and effectively communicate messages.
• Minimum of 2 Years as TELUS Digital Experience Employee
• Minimum of 1 Year in your current position
• Completion of the TELUS Digital Central America | People Leader Fundamentals course

Additional Job Description

Lead and deliver successful software development projects as a Software Delivery Manager within a dynamic and growing team at TELUS International.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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