Job Description
DESCRIPTION
Amazon is looking for a smart, motivated, and analytical Sr Credit Analyst to join the Amazon Business Payments Credit Strategy and Operations team in Japan. This role involves using data and analytics, as well as financial statements knowledge to make high judgment decisions and to effectively manage operational queues and SLAs. The successful candidate will have excellent data skills, credit assessment knowledge, experience in innovating processes and scaling, strong attention to detail and a desire to exceed expectations in a dynamic, fast-paced and often ambiguous environment.
This role will report into the Japan Portfolio Manager based in Tokyo.
Amazon Business represents an incredible opportunity to address the B2B market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable our business customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. These business customers include individual professionals, small businesses to large institutions (and everything in between). The needs of these business customers are different from those of the traditional Amazon customer, so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience. We believe we are in a unique position to serve Amazon Business customers with exceptional value due to our deep understanding and insight into our base coupled with our data-grounded analytic and customer-focused approach to building products.
Key areas of responsibility include:
- Handling a large volume of credit decision requests - quickly use data and SOP driven rules to arrive at fast, fair, and appropriate credit decisions.
- Communicating with customers and the sales team – requires strong customer obsession as an Amazon representative in credit-related communication
- Improving processes – work with internal teams to understand the systems and variables that affect credit management decisions, and drive improvements in the logic, tools and processes, with emphasis on automating tasks that are currently performed manually
- Monitoring portfolio credit performance – monitoring of Accounts Receivables with emphasis on managing portfolio past dues and working closely with Fraud team to reduce fraud abuse.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Strong Excel Skills
- 3+ years of experience in credit risk, underwriting and/or commercial lending
- Experience creating new credit policies and SOPs
- Experience in change management and driving adoption of new tools, processes, and decision support (i.e. scaling)
- Strong Customer obsession mindset and ability to use metrics to measure program success
- Strong attention to detail and excellent problem solving skills
- Demonstrated ability to manage multiple projects, prioritization, planning and task delegation
- Fluent in Japanese and English
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