Job Description

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. We have a great opportunity for an accomplished leader with proven technical project and partner management experience to lead Wallet partner onboarding process as a Technical Program Manager for Apple Pay in Japan. We invite you to take this unique opportunity to join us on this journey. Come join the Apple Pay team and drive innovation that matters to enrich our daily life!

Description

The role and responsibilities of the Technical Program Manager includes the following: - Help formulate and coordinate the requirements and onboarding plans including identifying scope, solution definition for physical terminals or in app payment architecture, testing plans and post launch operational processes - Support existing partners with issue identification and resolution - Understand Apple and industry standards and technology to identify and drive Wallet adoption through solving customer problems - Handle communication or progress/status within core team and external partner engagement teams; raise issues as needed - Work closely with Product/Engineering, payment networks, processors, integrators to resolve issues that arise during solution definition or implementation - Participate in external meetings to understand and evaluate partner capabilities and risks. Ensure risks are identified and mitigated - Prioritize multiple partner interactions from initiation to completion while providing consistent updates and communication to senior management will guide success in this role

Minimum Qualifications

• Subject-Matter-Expertise of payment processing and or e-commerce
• Project or Product management experience or Delivery experience with internal and external partners
• Outstanding written and verbal communications skills, in both Japanese and English
• 5+ Working experience in payment industry
• Bachelors or Masters Degree in Engineering, Computer Science or equivalent

Key Qualifications

Preferred Qualifications

• Pay attention to the details which matter for customer experience and quality assurance
• Results oriented, highly motivated and able to work under minimal direction in a cross- functional environment at detailed levels, self-oriented
• Ability to drive technical conversations with Engineering teams and assess time/ effort impacts of product changes

Education & Experience

Additional Requirements

The role and responsibilities of the Technical Program Manager includes the following: - Help formulate and coordinate the requirements and onboarding plans including identifying scope, solution definition for physical terminals or in app payment architecture, testing plans and post launch operational processes - Support existing partners with issue identification and resolution - Understand Apple and industry standards and technology to identify and drive Wallet adoption through solving customer problems - Handle communication or progress/status within core team and external partner engagement teams; raise issues as needed - Work closely with Product/Engineering, payment networks, processors, integrators to resolve issues that arise during solution definition or implementation - Participate in external meetings to understand and evaluate partner capabilities and risks. Ensure risks are identified and mitigated - Prioritize multiple partner interactions from initiation to completion while providing consistent updates and communication to senior management will guide success in this role

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