Technical Support and Maintenance Analyst Job at Aceit Digital, Calgary, AB

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  • Aceit Digital
  • Calgary, AB

Job Description

Description

The Technical Support & Maintenance Analyst will be responsible for providing high-quality technical support and maintenance for our organization's IT systems and infrastructure. The ideal candidate will have a strong background in IT support, a passion for customer service, and the ability to troubleshoot and resolve issues efficiently. This role requires excellent communication and problem-solving skills to enhance user experience and operational efficiency.

Responsibilities

  • Provide technical support and troubleshooting for hardware and software issues.
  • Assist in the installation, configuration, and maintenance of IT systems and networks.
  • Ensure compliance with ITIL practices and manage incident resolution effectively.
  • Document technical processes and maintain up-to-date records of support incidents.
  • Utilize remote support tools to assist customers and resolve issues in a timely manner.
  • Collaborate with internal teams to improve existing systems and processes.
  • Conduct training and provide guidance to end-users on new technologies and systems.
  • Participate in regular maintenance and updates of IT infrastructure.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 4-7 years of experience in technical support and maintenance.
  • ITIL Certification is required.
  • CompTIA A+ Certification is required.
  • Strong knowledge of Microsoft Technologies and Cisco Networking.
  • Excellent customer service and communication skills.
  • Demonstrated problem-solving abilities.
  • Experience with technical documentation and reporting.

Job Tags

Full time,

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